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  • Which days are the food bank open?
    Wednesday 9:00 am - 3:00 pm Thursday 1:00 pm - 6:00 pm
  • Do I need to schedule an appointment?
    Yes, to receive the food bank service you are required to book an appointment. Please call (416)-640-2005 on Tuesdays only to make an appointment. Note: Appointments for the food bank can be made only a week in advance.
  • What happens when I arrive?
    To make sure we can advocate on your behalf and serve you better, on your first appointment you will be asked to voluntarily share some household information such as housing status, government-issued identification for each member of the household, as well as proof of address where available. After a short intake, you will receive information regarding further visits to the food bank. Personal information is confidential. At the Haven, we believe food is a human right and we strive to help others access food.
  • What if I am outside of the food bank catchment area?
    If you live outside of our service area, you may be given a referral to the food bank that serves the area where you live.
  • Is there anything I need to bring?
    Please bring your own bags or a means of transporting your groceries.
  • How much food will I get?
    At Haven on the Queensway, we do our best to provide households with 2 to 3 day’s worth of food if supply allows.
  • What food should I expect?
    At Haven on the Queensway, our food bank coordinator and pantry coordinator do their very best to create a diverse grocery list with nutritious items. However, the list greatly depends on the donations Haven receives. We cannot predict what products will be donated week to week.
  • What if I have special dietary needs?
    Please let us know of any food allergies and/or dietary restrictions when you make your appointment. We will do our best to meet your special dietary needs according to the goods we have available.
  • What happens if I want to pick up food for someone else?
    Please ensure whomever you are picking up food for, calls Haven on the Queensway to let them know in advance.
  • What happens if I don't show up to pick up my food?
    If you cannot come in for your appointment, please call to cancel. If you cancel or don't show up twice in a month, you will qualify for a WALK-IN ONLY for your next appointment.
  • What do you provide through the First Care Program?
    For each child 0 up to 2 years old you will receive: One (1) package of diapers (16 Diapers One (1) can of Formula One (1) package of Wipes Baby Equipment (subject to availability) Clothing Parenting Support (call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to book an appointment) Grief Counselling
  • Do I need to schedule an appointment?
    Yes, if you are a new client who wants to join the First Care program, you must book an intake appointment. Please call (416)-640-2005, select option #3, Monday to Thursday between 8:30 am and 4:00 pm. First Care clients who are already registered do not need to make an appointment to pickup their baby items every 30 days.
  • Who can use the services of the First Care program?
    Pregnant women and parents or guardians of children 0 up to 2 years old can use this service.
  • What are the most requested items?
    Visit our webpage havenontheq.com/give for donation options and needs.
  • What are the different ways to donate to the Haven on the Queensway?
    There are many options to support the Haven, from hosting a food drive or a virtual food drive at your school or office, attending our annual fundraising events, becoming a corporate sponsor, donating dollars, to dropping off your donation directly at our facilities. Every donation counts! Visit our webpage havenontheq.com/give to see a list of donation options and needs.
  • Does the Haven prefer monetary donations or donated goods?
    Both are good options, here is why: Donating dollars gives us a higher purchasing power. When you donate money, we are able to purchase food in large quantities at wholesale rates. Also, we can buy products which cater to the needs of our clients. There are many miscellaneous products our food bank needs which are not frequently donated. However, a donation bin at the grocery store or office is a reminder to people that hunger exists in our communities. It is sometimes encouraging to host a food drive and fill the boxes with good food and donating food is sometimes more convenient for some donors and families.
  • When can I drop off donations?
    You can drop off your donation at our building (1533 The Queensway. Toronto, Ontario M8Z 1T8) Monday to Thursday from 8:30 am - 4:00 pm. When you arrive please drive to the back of the building and ring the bell located on the door. Someone will come out to help you with your donations. If other days work better for you, please give us a call and we will arrange something (416) 640-2005. Note: Please do not leave your donation at our doors or parking lot at any time.
  • Does Haven accept pet food donations?
    Yes! The food bank accepts donations of pet food so that people in need do not need to relinquish their furry friends while experiencing hard times.
  • Does Haven accept furniture donations?
    No. The Haven does not accept furniture or adult books. Please contact the furniture bank in your area.
  • How do I apply to access the Haven’s Closet?
    The Haven's Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information: Proof of address: A copy of lease agreement, utility bill or name of shelter. Proof of ID for every member of the family. Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc. Two months worth of bank statements.
  • Which days is the Haven's Closet open?
    The Haven's Closet is open on Monday, Tuesday, and Thursday, and one Saturday a month. To book an appointment please call (416)-640-2005 during our working hours.
  • Do I need to schedule an appointment?
    Yes, to receive the Haven's Closet service you are required to book an appointment. Please call (416)-640-2005 during our working hours.
  • How can I volunteer at the Haven?
    We are always looking for enthusiastic, committed volunteers to support our community through the Haven’s programs. Please fill out your application form at havenontheq.com/volunteer and you will be contacted to let you know the current volunteer opportunities at the Haven.
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