FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

COVID-19 Important Announcement about our Programs

Haven on the Queensway will continue to serve our clients and community to the best of our abilities.  

​We will be taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.  

​Our food bank will continue to serve clients by appointment and pick up only.

Effective immediately, our Haven’s Closet (Clothing Boutique) will be closed until further notice.  If you had a scheduled appointment, you will be contacted to reschedule.  

First care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

How do I apply to access the Haven’s Haven Closet?


The Clothing Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information:

Proof of address: A copy of lease agreement

Proof of ID for every member of the family

Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc.

Two months worth of bank statement.




Which days is the Haven Closet open?


The Clothing Closet is open on Monday, Tuesday, and Thursday from 10:00 am to 3:00 pm. To book an appointment please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm




Do I need to schedule an appointment?


Yes, to receive the Haven Closet service you are required to book an appointment. Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to make an appointment.





FOOD BANK​

COVID-19: Our food bank will continue to serve clients by appointment and pick up only. Groceries will be prepacked, and no client’s bags will be allowed in our facilities.

How do I apply to access the Haven’s Haven Closet?


The Clothing Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information:

Proof of address: A copy of lease agreement

Proof of ID for every member of the family

Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc.

Two months worth of bank statement.




Which days is the Haven Closet open?


The Clothing Closet is open on Monday, Tuesday, and Thursday from 10:00 am to 3:00 pm. To book an appointment please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm




Do I need to schedule an appointment?


Yes, to receive the Haven Closet service you are required to book an appointment. Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to make an appointment.





How do I apply to access the Haven’s Haven Closet?


The Clothing Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information:

Proof of address: A copy of lease agreement

Proof of ID for every member of the family

Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc.

Two months worth of bank statement.




Which days is the Haven Closet open?


The Clothing Closet is open on Monday, Tuesday, and Thursday from 10:00 am to 3:00 pm. To book an appointment please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm




Do I need to schedule an appointment?


Yes, to receive the Haven Closet service you are required to book an appointment. Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to make an appointment.





HAVEN'S CLOSET

FIRST CARE

COVID-19: First Care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

How do I apply to access the Haven’s Haven Closet?


The Clothing Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information:

Proof of address: A copy of lease agreement

Proof of ID for every member of the family

Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc.

Two months worth of bank statement.




Which days is the Haven Closet open?


The Clothing Closet is open on Monday, Tuesday, and Thursday from 10:00 am to 3:00 pm. To book an appointment please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm




Do I need to schedule an appointment?


Yes, to receive the Haven Closet service you are required to book an appointment. Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to make an appointment.





DONORS​

COVID-19 Please help us help those in need at this critical time. The need is increasing rapidly, and our front-line workers are doing their best to distribute food safely and quickly as the numbers are increasing. Your donated funds will help us to keep running our programs related to essential services!

How can I volunteer at the Haven?


We are always looking for enthusiastic, committed volunteers to support our community through the Haven’s programs. Please fill out your application form at havenontheq.com/volunteer and you will be contacted to let you know the current volunteer opportunities at the Haven.





VOLUNTEERS

COVID-19:  During the pandemic, we are still accepting applications. Please note that our volunteers may require to be exposed to the public. The Haven is taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.

How can I volunteer at the Haven?


We are always looking for enthusiastic, committed volunteers to support our community through the Haven’s programs. Please fill out your application form at havenontheq.com/volunteer and you will be contacted to let you know the current volunteer opportunities at the Haven.