FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

COVID-19 Important Announcement about our Programs

Haven on the Queensway will continue to serve our clients and community to the best of our abilities.  

​We will be taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.  

​Our food bank will continue to serve clients by appointment and pick up only.

Effective immediately, our Haven’s Closet (Clothing Boutique) will be closed until further notice.  If you had a scheduled appointment, you will be contacted to reschedule.  

First care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

How can I volunteer at the Haven?


We are always looking for enthusiastic, committed volunteers to support our community through the Haven’s programs. Please fill out your application form at havenontheq.com/volunteer and you will be contacted to let you know the current volunteer opportunities at the Haven.





FOOD BANK​

COVID-19: Our food bank will continue to serve clients by appointment and pick up only. Groceries will be prepacked, and no client’s bags will be allowed in our facilities.

What are the different ways to donate to the Haven on the Queensway?


There are many options to support the Haven, from hosting a food drive or a virtual food drive at your school or office, attending our annual fundraising events, becoming a corporate sponsor, donating dollars, to dropping off your donation directly at our facilities. Every donation counts!

Visit our webpage havenontheq.com/give to see a list of donation options and needs.




Does the Haven prefer monetary donations or donated goods?


Both are good options, here is why:

Donating dollars gives us a higher purchasing power. When you donate money, we are able to purchase food in large quantities at wholesale rates. Also, we can buy products which cater to the needs of our clients. There are many miscellaneous products our food bank needs which are not frequently donated.

However, a donation bin at the grocery store or office is a reminder to people that hunger exists in our communities. It is sometimes encouraging to host a food drive and fill the boxes with good food and donating food is sometimes more convenient for some donors and families.




When can I drop off donations?


You can drop off your donation at our building (1533 The Queensway. Toronto, Ontario M8Z 1T8) Monday to Thursday from 8:30 am - 4:00 pm. When you arrive please drive to the back of the building and ring the bell located on the door. Someone will come out to help you with your donations. If other days work better for you, please give us a call and we will arrange something (416) 640-2005.

Note: Please do not leave your donation at our doors or parking lot at any time.




What food do people receive?


Our food bank and Pantry Coordinators work together to create a grocery list each week based on what we have on our shelves. Our aim is to provide each person with a protein, starch, a canned fruit or vegetable, various non-perishable items, and produce.




What are the most requested items?


Visit our webpage havenontheq.com/give for donation options and needs.




Does Haven accept pet food donations?


Yes! The food bank accepts donations of pet food so that people in need do not need to relinquish their furry friends while experiencing hard times.




Does Haven accept furniture donations?


No. The Haven does not accept furniture or adult books. Please contact the furniture bank in your area.





What are the different ways to donate to the Haven on the Queensway?


There are many options to support the Haven, from hosting a food drive or a virtual food drive at your school or office, attending our annual fundraising events, becoming a corporate sponsor, donating dollars, to dropping off your donation directly at our facilities. Every donation counts!

Visit our webpage havenontheq.com/give to see a list of donation options and needs.




Does the Haven prefer monetary donations or donated goods?


Both are good options, here is why:

Donating dollars gives us a higher purchasing power. When you donate money, we are able to purchase food in large quantities at wholesale rates. Also, we can buy products which cater to the needs of our clients. There are many miscellaneous products our food bank needs which are not frequently donated.

However, a donation bin at the grocery store or office is a reminder to people that hunger exists in our communities. It is sometimes encouraging to host a food drive and fill the boxes with good food and donating food is sometimes more convenient for some donors and families.




When can I drop off donations?


You can drop off your donation at our building (1533 The Queensway. Toronto, Ontario M8Z 1T8) Monday to Thursday from 8:30 am - 4:00 pm. When you arrive please drive to the back of the building and ring the bell located on the door. Someone will come out to help you with your donations. If other days work better for you, please give us a call and we will arrange something (416) 640-2005.

Note: Please do not leave your donation at our doors or parking lot at any time.




What food do people receive?


Our food bank and Pantry Coordinators work together to create a grocery list each week based on what we have on our shelves. Our aim is to provide each person with a protein, starch, a canned fruit or vegetable, various non-perishable items, and produce.




What are the most requested items?


Visit our webpage havenontheq.com/give for donation options and needs.




Does Haven accept pet food donations?


Yes! The food bank accepts donations of pet food so that people in need do not need to relinquish their furry friends while experiencing hard times.




Does Haven accept furniture donations?


No. The Haven does not accept furniture or adult books. Please contact the furniture bank in your area.





HAVEN'S CLOSET

FIRST CARE

COVID-19: First Care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

遠方の場合の打ち合わせ方法を教えてください。


お近くの方はカフェにて対面でのお打ち合わせになりますが、遠方の場合はZOOMにてオンラインの打ち合わせになります(無料で簡単に登録できます) もしオンラインも難しい場合はメールでのやりとりになりますのでご相談ください。




出張は可能ですか?


可能です。 広島県福山市在住ですが、山口県(岩国市)~岡山県(岡山市)の範囲内なら可能です。 打ち合わせ、講座等で出張ご希望の場合料金をお伝えしますのでご相談ください。




納品後のサポートはありますか?


ございます。 1ヵ月無料サポートorホームページ編集レッスン(約1時間)とお選びください。




納品後、修正は可能ですか?


納品後、1ヵ月無料サポートを選択された場合、その期間でしたら無料で修正致します。それ以降は、内容に関わらず全て有料とさせていただいております。料金はその内容によって都度見積もりを出させて頂きますのでお気軽にお申し付けください。




フライヤー、名刺作成は可能ですか?


フライヤー、名刺作成に関しては 紙の素材を選んで頂く作業などがあり 現在は対面でお話できる方のみお申し込みを受け付けております。 デザインのみの納品希望の方は金額をお伝えしますので、1度お問い合わせ下さい。





DONORS​

COVID-19 Please help us help those in need at this critical time. The need is increasing rapidly, and our front-line workers are doing their best to distribute food safely and quickly as the numbers are increasing. Your donated funds will help us to keep running our programs related to essential services!

What are the different ways to donate to the Haven on the Queensway?


There are many options to support the Haven, from hosting a food drive or a virtual food drive at your school or office, attending our annual fundraising events, becoming a corporate sponsor, donating dollars, to dropping off your donation directly at our facilities. Every donation counts!

Visit our webpage havenontheq.com/give to see a list of donation options and needs.




Does the Haven prefer monetary donations or donated goods?


Both are good options, here is why:

Donating dollars gives us a higher purchasing power. When you donate money, we are able to purchase food in large quantities at wholesale rates. Also, we can buy products which cater to the needs of our clients. There are many miscellaneous products our food bank needs which are not frequently donated.

However, a donation bin at the grocery store or office is a reminder to people that hunger exists in our communities. It is sometimes encouraging to host a food drive and fill the boxes with good food and donating food is sometimes more convenient for some donors and families.




When can I drop off donations?


You can drop off your donation at our building (1533 The Queensway. Toronto, Ontario M8Z 1T8) Monday to Thursday from 8:30 am - 4:00 pm. When you arrive please drive to the back of the building and ring the bell located on the door. Someone will come out to help you with your donations. If other days work better for you, please give us a call and we will arrange something (416) 640-2005.

Note: Please do not leave your donation at our doors or parking lot at any time.




What food do people receive?


Our food bank and Pantry Coordinators work together to create a grocery list each week based on what we have on our shelves. Our aim is to provide each person with a protein, starch, a canned fruit or vegetable, various non-perishable items, and produce.




What are the most requested items?


Visit our webpage havenontheq.com/give for donation options and needs.




Does Haven accept pet food donations?


Yes! The food bank accepts donations of pet food so that people in need do not need to relinquish their furry friends while experiencing hard times.




Does Haven accept furniture donations?


No. The Haven does not accept furniture or adult books. Please contact the furniture bank in your area.





VOLUNTEERS

COVID-19:  During the pandemic, we are still accepting applications. Please note that our volunteers may require to be exposed to the public. The Haven is taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.

遠方の場合の打ち合わせ方法を教えてください。


お近くの方はカフェにて対面でのお打ち合わせになりますが、遠方の場合はZOOMにてオンラインの打ち合わせになります(無料で簡単に登録できます) もしオンラインも難しい場合はメールでのやりとりになりますのでご相談ください。




出張は可能ですか?


可能です。 広島県福山市在住ですが、山口県(岩国市)~岡山県(岡山市)の範囲内なら可能です。 打ち合わせ、講座等で出張ご希望の場合料金をお伝えしますのでご相談ください。




納品後のサポートはありますか?


ございます。 1ヵ月無料サポートorホームページ編集レッスン(約1時間)とお選びください。




納品後、修正は可能ですか?


納品後、1ヵ月無料サポートを選択された場合、その期間でしたら無料で修正致します。それ以降は、内容に関わらず全て有料とさせていただいております。料金はその内容によって都度見積もりを出させて頂きますのでお気軽にお申し付けください。




フライヤー、名刺作成は可能ですか?


フライヤー、名刺作成に関しては 紙の素材を選んで頂く作業などがあり 現在は対面でお話できる方のみお申し込みを受け付けております。 デザインのみの納品希望の方は金額をお伝えしますので、1度お問い合わせ下さい。