FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

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COVID-19 Important Announcement about our Programs

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Haven on the Queensway will continue to serve our clients and community to the best of our abilities.  

​We will be taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.  

​Our food bank will continue to serve clients by appointment and pick up only.

Effective immediately, our Haven’s Closet (Clothing Boutique) will be closed until further notice.  If you had a scheduled appointment, you will be contacted to reschedule.  

First care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

FOOD BANK​​​

COVID-19: Our food bank will continue to serve clients by appointment and pick up only. Groceries will be prepacked, and no client’s bags will be allowed in our facilities.

HAVEN'S CLOSET

COVID-19: Our Haven’s Closet (Clothing Boutique) will be closed until further notice.  If you had a scheduled appointment, you will be contacted to reschedule. 

FIRST CARE

COVID-19: First Care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

DONORS​

COVID-19 Please help us help those in need at this critical time. The need is increasing rapidly, and our front-line workers are doing their best to distribute food safely and quickly as the numbers are increasing. Your donated funds will help us to keep running our programs related to essential services!

VOLUNTEERS

COVID-19:  During the pandemic, we are still accepting applications. Please note that our volunteers may require to be exposed to the public. The Haven is taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.