FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

COVID-19 Important Announcement about our Programs

Haven on the Queensway will continue to serve our clients and community to the best of our abilities.  

​We will be taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.  

​Our food bank will continue to serve clients by appointment and pick up only.

Effective immediately, our Haven’s Closet (Clothing Boutique) will be closed until further notice.  If you had a scheduled appointment, you will be contacted to reschedule.  

First care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

How do I access the Haven services?


To use our family services (Food Bank, Haven Closet, First Care) you are required to book an appointment.

Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm.




Where is the Haven on the Queensway located?


Haven on the Queensway, 1533 The Queensway. Toronto, Ontario M8Z 1T8

Hours of Operation: Monday to Thursday: 8:30 am to 4:00 pm

Food bank: Wednesdays 10:30 am to 4:00 pm




How do I get to Haven on the Queensway?


DRIVING DIRECTIONS:

From Hwy 401 East or West

Take Hwy 401 to Hwy 427 South to Queensway Avenue.

Turn left on Queensway, go through 4 sets of lights. The Haven is on the right (South side) and is located one block West of IKEA.

From QEW Hamilton

Take the QEW West to Kipling Avenue North.

At Queensway Avenue turn left at the lights, go over the bridge. The Haven is on the left (South side) and is located one block West of IKEA.

T.T.C. DIRECTIONS:

From Kipling Subway

Take 44 South and get off at Queensway Avenue.

Take the Queensway 80 going West on the Queensway.

Get off at the third bus stop (Algie Ave) or you can walk just over the bridge (10 minutes). The Haven is located one block West of IKEA.

From Islington Subway

Take the Islington 110A or 110B South and get off at Queensway Avenue.

Take the Queensway 80 going West on the Queensway.

Get off at the sixth bus stop (Algie Ave). The Haven is located one block West of IKEA.

From Keele Subway

Take the 80 Queensway going West and get off at the Algie Ave stop. The Haven is located one block West of IKEA.





FOOD BANK​

COVID-19: Our food bank will continue to serve clients by appointment and pick up only. Groceries will be prepacked, and no client’s bags will be allowed in our facilities.

Which days is the food bank open?


Wednesday 9:00am - 3:00pm

Thursday 1:00pm-6:00pm

Please call (416) 640-2005 on Monday , Tuesday, or Thursday to make an appointment.

Note: Appointments for Wednesdays will be taken only until the previous Tuesday at 12:00 pm




Do I need to schedule an appointment?


Yes, to receive the food bank service you are required to book an appointment. Please call (416)-640-2005, on Monday , Tuesday, or Thursday to make an appointment

Note: Appointments for Wednesdays will be taken only until the previous Tuesday at 12:00 pm




What happens when I arrive?


To make sure we can advocate on your behalf and serve you better, on your first appointment you will be asked to voluntarily share some household information such as housing status, government-issued identification for each member of the household, as well as proof of address where available. After a short intake, you will receive information regarding further visits to the food bank.

Personal information is confidential. At the Haven, we believe food is a human right and we strive to help others access food.




What if I am outside of the food bank catchment area?


If you live outside of our service area, you may be given a referral to the food bank that serves the area where you live.




Is there anything I need to bring?


Please bring your own bags or a means of transporting your groceries.

Note: During COVID-19 emergency, the groceries will be prepacked, and no client’s bags will be allowed in our facilities.




How much food will I get?


At Haven on the Queensway, we do our best to provide households with 2 to 3 day’s worth of food if supply allows.




What food should I expect?


At Haven on the Queensway, our food bank coordinator and pantry coordinator do their very best to create a diverse grocery list with nutritious items. However, the list greatly depends on the donations Haven receives. We cannot predict what products will be donated week to week.




What if I have special dietary needs?


We will do our best to meet our client’s special dietary needs according to the goods we have available.





How do I apply to access the Haven’s Haven Closet?


The Clothing Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information:

Proof of address: A copy of lease agreement

Proof of ID for every member of the family

Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc.

Two months worth of bank statement.




Which days is the Haven Closet open?


The Clothing Closet is open on Monday, Tuesday, and Thursday from 10:00 am to 3:00 pm. To book an appointment please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm




Do I need to schedule an appointment?


Yes, to receive the Haven Closet service you are required to book an appointment. Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to make an appointment.





HAVEN'S CLOSET

FIRST CARE

COVID-19: First Care will continue to serve clients by appointment and pick up only.  If you are a first-time client, you will be contacted to reschedule your appointment or to address your immediate needs.

Do I have to pay by Card or Cash?


You pay a small deposit online by card and you pay the balance to your Beauty Pro in Cash or Bank transfer on the day of your appointment




I do not have a PayPal account, can I pay by card or bank transfer?


It is not compulsory to have a PayPal account before you can make a payment using PayPal. There is an option on the PayPal portal to use your Bank card directly.




Do I have to pay upfront to book a service?


No. You simply pay a small deposit online and the balance you pay to your Stylist on the day of your appointment




How do I book for more than 1 person?


You can book the same appointment twice if for 2 people or message us on WhatsApp and we will send you a custom link for multiple people +447961 887 389




I am awaiting a refund, how long will this take?


Please allow 3 - 4 working days




I made an appointment but none of your Stylists accepted it, what happens to my deposit?


We will refund your deposit in FULL or reschedule your appointment if you wish




I want my Stylist to wash my hair and blowdry, is there a seperate charge for this?


Yes. there is an additional £10 for Washing and Blowdry




Can my Stylist get me the hair extensions I need?


Yes. Your Stylist can purchase hair extensions on your behalf at £4 per pack




How much are your hair extensions?


Our expressions are sold at £4 per pack




Can I request the same Stylist from my last appointment?


Yes you can. Simply tell us in the message box whilst booking




The hairstyle I want is not on your website, what do I do?


Please send us a screenshot of your preferred hairstyle via WhatsApp and we will send you a custom link for booking +447961 887 389




I forgot to include my postcode whilst booking, what do I do next?


Please message us on WhatsApp with your full postcode +447961 887 389





DONORS​

COVID-19 Please help us help those in need at this critical time. The need is increasing rapidly, and our front-line workers are doing their best to distribute food safely and quickly as the numbers are increasing. Your donated funds will help us to keep running our programs related to essential services!

IS THERE ANY WAY TO TRY CROSSFIT WITHOUT COMMITTING TO A MEMBERSHIP?


Yes! The first class is always free and there are options for coming to either a regularly scheduled class time or a “CrossFit 101” class, which is our Introduction class.




CAN I COME TO CLASS WITH NO WORKOUT EXPERIENCE?


Absolutely. One of the best things about CrossFit is there are ways to “scale,” or adjust the workouts to safely get the most out of them for any type of person. Our oldest CrossFit participant has been 73 years old and our youngest 6 months (if you count airsquats holding a little one).




HOW LONG ARE THE WORKOUTS?


Right around sixty minutes.




WHAT SHOULD I EXPECT IN A TYPICAL WORKOUT?


Outside of “Benchmark” workouts that are designed to track progress over time, you should never see the same workout twice. Programming is designed so that there is constant variation of movement, weight, and duration. This means that one day may involve a shorter workout with heavier weights, and the next day, a workout designed for endurance with light weights and more repetitions. There is always a “Warm-Up” that is aimed to get the body going for what is in store that day, followed by the WOD. Saturdays we even throw in some crab-walk races, Tug-of War, and other games that will take you down memory lane to those childhood games (with a CrossFit twist, of course).




IS THERE OPEN GYM TIME?


The community that CrossFit creates helps to foster motivation, commitment and friendship through working out together. The class setting is one of the cornerstones of CrossFit; however, we do offer Open Gym 5x/wk for those looking to put in some extra work. See the Calendar for Open Gym times.




WHAT IS THE IDEAL FREQUENCY TO COME TO THE WORKOUTS?


With our research and how our programming is structured, we recommend a minimum 3x/wk frequency. This will ensure you are getting a good mix of the programming that will include strength, cardio, gymnastics, mobility and endurance training.




IS THERE CHILDCARE AVAILABLE WHILE I WORK OUT?


There is an unsupervised kids room with a tv, with plenty of space to do activities.





VOLUNTEERS

COVID-19:  During the pandemic, we are still accepting applications. Please note that our volunteers may require to be exposed to the public. The Haven is taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.

Where do alpacas come from ?


Alpacas are originally from South America, mainly Peru, Chile and Bolivia. But there are now alpacas in North America, Australia, New Zealand, South Africa and Europe.




How long do alpacas live ?


Alpacas can live into their late teens and their early twenties. Our oldest alpaca so far was coming up to her 21st birthday when she died.




Are alpacas hard to look after ?


They need to be fed and checked at least once a day and they need certain other routine jobs done weekly, monthly, six-monthly and yearly. Compared to most other livestock and horses, they are very straightforward. If you have breeding animals, your time commitment will be much greater, of course.




Do alpacas spit ?


Yes, they do ... but almost always at each other ! You will soon learn to read the signs. Spitting is generally a defensive reaction and most alpacas will avoid spitting if they can.




What colours do alpacas come in ?


There are more than 20 recognised alpaca colours, all the way from white, through fawns and browns to greys and black. Of course, there is every shade in between too ! Most of our alpacas are a single or "solid" colour. Sometimes, alpacas have areas of more than one colour, some have wee spots of colour, and some have a few fibres of a different colour to their main colour.




Can alpacas really guard against foxes ?


Yes, they can. Alpacas are very alert and have excellent eyesight. Their herd instinct will make them want to see off any threat. There are lots of reports of alpacas stopping big lamb losses when kept with ewes and lambs, and they are sometimes kept with free-range hens. However, not every alpaca is gong to be good at this job - the alpaca needs to be bold and and confident.




Do alpacas need a shelter ?


Yes, they do. Alpacas must have free access to a shelter all the time but they are good at making use of natural shelter from hedges and walls too and so may not use the shelter in every spell of poor weather. As well as in cold, wet, windy or snowy weather, they will also need access to shelter in the summer to get away from flies and for shade. They generally don't like being shut in though, so freedom to choose to come and go is important.




How often do alpacas need to be sheared ?


Most alpacas are sheared once a year, generally in early-ish summer. Ours are sheared at the end of June. There are a number of UK-based specialist alpaca shearers as well as several Australians and New Zealanders who travel to the UK and Europe each year to shear.




Is there a Breed Society for alpacas ?


Yes, the British Alpaca Society is the UK's breed association and it also maintains the Herd Book. All of our alpacas are on the BAS Herd Book and so we know every alpaca's pedigree even if we didn't breed them ourselves.




Why don't your alpacas have eartags ?


Alpacas don't need to have eartags under UK and Scottish legislation. Ours all have microchips though, so they are uniquely identifiable.




What's the difference between alpacas and llamas ?


Alpacas are smaller than llamas and they have been bred and kept for their fine and luxurious fleeces whilst llamas' stronger frames make them more suitable for carrying loads. Apart from size, they are fairly easy to tell apart if you look at their ears from the front ... alpacas have upright, spear-shaped ears whilst llamas have banana-shaped ears. Temperamentally, llamas have the reputation of being much more "assertive" and they are many times more likely to spit at you than an alpaca ever will !




What does alpaca meat taste like ?


We have no first-hand experience but it is said to be a bit like lamb but much leaner. There is no market for alpaca meat in the UK but alpaca meat is culturally significant in parts of South America. It finds its way onto plates in Australia too, generally when there's a significant drought. In our opinion, there are a number of good pragmatic reasons not to regard alpacas as meat animals, quite apart from any "sentimental" ones. Firstly, they are capable of producing good quality fibre for many years and, after their fibre quality tails off, they are likely to be beyond the point of making a good and tender carcass. Secondly, they grow slowly and don't fatten as a conventional butcher's animal would. And by the time they've grown to a size, they would, again, likely to be too old to be tender.




Do you show your alpacas ?


No, we don't. There are two reasons. Firstly, the nearest Alpaca Show to us is nearly four hours drive away in central Scotland. and we believe that that is much too far to be transporting alpacas for such a purpose. More importantly, we don't show our alpacas because we believe that the biosecurity risks of doing so are too great. We manage our alpacas as a closed herd and biosecurity is of high importance to us.