How do I access the Haven services?
To use our family services (Food Bank, Haven Closet, First Care) you are required to book an appointment.


Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm.

Where is the Haven on the Queensway located?
Haven on the Queensway, 1533 The Queensway. Toronto, Ontario M8Z 1T8
Hours of Operation: Monday to Thursday: 8:30 am to 4:00 pm
Food bank: Wednesdays 10:30 am to 4:00 pm

How do I get to Haven on the Queensway?
DRIVING DIRECTIONS:


From Hwy 401 East or West
Take Hwy 401 to Hwy 427 South to Queensway Avenue.
Turn left on Queensway, go through 4 sets of lights. The Haven is on the right (South side) and is located one block West of IKEA.


From QEW Hamilton
Take the QEW West to Kipling Avenue North.
At Queensway Avenue turn left at the lights, go over the bridge. The Haven is on the left (South side) and is located one block West of IKEA.


T.T.C. DIRECTIONS:


From Kipling Subway
Take 44 South and get off at Queensway Avenue.
Take the Queensway 80 going West on the Queensway.
Get off at the third bus stop (Algie Ave) or you can walk just over the bridge (10 minutes). The Haven is located one block West of IKEA.


From Islington Subway
Take the Islington 110A or 110B South and get off at Queensway Avenue.
Take the Queensway 80 going West on the Queensway.
Get off at the sixth bus stop (Algie Ave). The Haven is located one block West of IKEA.

 

From Keele Subway
Take the 80 Queensway going West and get off at the Algie Ave stop. The Haven is located one block West of IKEA.

FOOD BANK​​​
COVID-19: Our food bank will continue to serve clients by appointment and pick up only. Groceries will be prepacked, and no client’s bags will be allowed in our facilities.

Which days is the food bank open?
Wednesday 9:00am - 3:00pm
Thursday 1:00pm-6:00pm
Please call (416) 640-2005 on Monday , Tuesday, or Thursday to make an appointment.
Note: Appointments for Wednesdays will be taken only until the previous Tuesday at 12:00 pm

Do I need to schedule an appointment?
Yes, to receive the food bank service you are required to book an appointment. Please call (416)-640-2005, on Monday , Tuesday, or Thursday to make an appointment
Note: Appointments for Wednesdays will be taken only until the previous Tuesday at 12:00 pm

What happens when I arrive?
To make sure we can advocate on your behalf and serve you better, on your first appointment you will be asked to voluntarily share some household information such as  housing status, government-issued identification for each member of the household, as well as proof of address where available. After a short intake, you will receive information regarding further visits to the food bank.
Personal information is confidential. At the Haven, we believe food is a human right and we strive to help others access food.

What if I am outside of the food bank catchment area?
If you live outside of our service area, you may be given a referral to the food bank that serves the area where you live.

Is there anything I need to bring?
Please bring your own bags or a means of transporting your groceries.
Note: During COVID-19 emergency, the groceries will be prepacked, and no client’s bags will be allowed in our facilities.

How much food will I get?
At Haven on the Queensway, we do our best to provide households with 2 to 3 day’s worth of food if supply allows.

What food should I expect?
At Haven on the Queensway, our food bank coordinator and pantry coordinator do their very best to create a diverse grocery list with nutritious items. However, the list greatly depends on the donations Haven receives. We cannot predict what products will be donated week to week.

What if I have special dietary needs?
We will do our best to meet our client’s special dietary needs according to the goods we have available.

HAVEN CLOSET

How do I apply to access the Haven’s Haven Closet?
The Clothing Closet is a free service for you and your immediate family. To determine whether you qualify to use this service, we ask you to provide us with the following information:
Proof of address: A copy of lease agreement
Proof of ID for every member of the family
Proof of income: Full-time or Part-time employment, ODSP, Ontario Works, Student Loans, etc.
Two months worth of bank statement.

Which days is the Haven Closet open?
The Clothing Closet is open on Monday, Tuesday, and Thursday from 10:00 am to 3:00 pm. To book an appointment please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm

Do I need to schedule an appointment?
Yes, to receive the Haven Closet service you are required to book an appointment. Please call (416)-640-2005, Monday to Thursday between 8:30 am and 4:00 pm to make an appointment.

FIRST CARE

Who can use the services of the First Care program?
Parents or guardians of children 0 up to 3 years old can use this service.

Do I need to schedule an appointment?
You will need to schedule a first-time intake appointment. Please call (416) 640-2005, Monday to Thursday between 8:30am and 4:30pm to speak with our First Care Coordinator. 
No appointment is need after intake is completed.  You can access the program once a month. 

What do you provide through the First Care Program?
For each child 0 up to 3 years old you will receive:

  • One (1) package of diapers

  • One (1) can of Formula

  • One (2) package of Wipes

  • Baby Equipment (subject to availability)  

  • Clothing

  • Parenting Support (call (416)-640-2005, Monday to Thursday between 8:30 am and 4:30 pm to book an appointment)

  • Grief Counselling


DONORS​
COVID-19 Please help us help those in need at this critical time. The need is increasing rapidly, and our front-line workers are doing their best to distribute food safely and quickly as the numbers are increasing. Your donated funds will help us to keep running our programs related to essential services!What are the different ways to donate to the Haven on the Queensway?
There are many options to support the Haven, from hosting a food drive or a virtual food drive at your school or office, attending our annual fundraising events, becoming a corporate sponsor, donating dollars, to dropping off your donation directly at our facilities. Every donation counts!

Visit our webpage havenontheq.com/give to see a list of donation options and needs.

Does the Haven prefer monetary donations or donated goods?
Both are good options, here is why:
Donating dollars gives us a higher purchasing power. When you donate money, we are able to purchase food in large quantities at wholesale rates. Also, we can buy products which cater to the needs of our clients. There are many miscellaneous products our food bank needs which are not frequently donated.
However, a donation bin at the grocery store or office is a reminder to people that hunger exists in our communities. It is sometimes encouraging to host a food drive and fill the boxes with good food and donating food is sometimes more convenient for some donors and families.

When can I drop off donations?
You can drop off your donation at our building (1533 The Queensway. Toronto, Ontario M8Z 1T8) Monday to Thursday from 8:30 am - 4:00 pm. When you arrive please drive to the back of the building and ring the bell located on the door. Someone will come out to help you with your donations. If other days work better for you, please give us a call and we will arrange something (416) 640-2005.
Note: Please do not leave your donation at our doors or parking lot at any time.

What food do people receive?
Our food bank and Pantry Coordinators work together to create a grocery list each week based on what we have on our shelves. Our aim is to provide each person with a protein, starch, a canned fruit or vegetable, various non-perishable items, and produce.

What are the most requested items?
Visit our webpage havenontheq.com/give for donation options and needs.

Does Haven accept pet food donations?
Yes! The food bank accepts donations of pet food so that people in need do not need to relinquish their furry friends while experiencing hard times.

Does Haven accept furniture donations?
No. The Haven does not accept furniture or adult books. Please contact the furniture bank in your area.

VOLUNTEERS
COVID-19:  During the pandemic, we are still accepting applications. Please note that our volunteers may require to be exposed to the public. The Haven is taking the necessary precautions in order to keep our staff, volunteers and clients safe and healthy.

How can I volunteer at the Haven?
We are always looking for enthusiastic, committed volunteers to support our community through the Haven’s programs.  Please fill out your application form at havenontheq.com/volunteer and you will be contacted to let you know the current volunteer opportunities at the Haven.